FAQ

Forgot my password
Today admin password can be changed via WebLock app Get it here: In app, click "Login" and then click "Forgot password?" Af...
Thu, 22 Oct, 2020 at 9:57 PM
Pin code is not sent to guest when changing rooms (Mews integration)
If guest is checked in and after that the room will be changed on a reservation, no check-in event is generated which is needed for WebLock to create and se...
Thu, 22 Oct, 2020 at 10:09 PM
Instruction for taking photos of the door
Instruction for taking photos of the door. The pictures will help to choose right electric lock and  
Wed, 9 Jun, 2021 at 10:21 AM
Mews code not generated
In case if WebLock is used with Mews and code is not generated then make sure the accomodation service in Mews is named "Accomodation".
Wed, 9 Jun, 2021 at 9:25 AM